Last Updated: November 30, 2025
Welcome to Overpacked! This Privacy Policy explains how Overpacked ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our mobile application and website (collectively, the "Service").
We are committed to protecting your privacy and ensuring transparency about our data practices. By using Overpacked, you consent to the collection and use of information as described in this Privacy Policy.
When you create an account or use our Service, we collect information you provide directly, including:
We automatically collect certain information when you use our Service:
We may receive information about you from third parties, such as social media platforms (if you choose to link your account), payment processors, identity verification services, and background check providers (where permitted by law).
We use the information we collect for the following purposes:
We may share your information in the following circumstances:
When you accept a transportation request or list available luggage space, certain information (name, profile photo, ratings, travel details) will be shared with the matched user to facilitate the transaction.
We share information with trusted third-party service providers who assist us with payment processing, identity verification, customer support, analytics, marketing, and hosting services. These providers are contractually obligated to protect your information.
We may disclose your information if required by law, court order, subpoena, or government request, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.
If Overpacked is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
We may share your information for other purposes with your explicit consent.
We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your information, except where retention is required by law or for legitimate business purposes (such as fraud prevention).
Depending on your location, you may have certain rights regarding your personal information:
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Overpacked is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Service.
We may also use third-party analytics services (such as Google Analytics) to help us understand how users interact with our Service.
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the revised Privacy Policy.
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. Note: We do not sell your personal information.
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
By using Overpacked, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to our collection, use, and disclosure of your information as described herein.